Frequently Asked Questions
Everything you need to know about your self-portrait experience.
What is your return policy?
We offer a 14-day return window from the date of delivery for all full-priced items. Products must be returned in their original condition, unworn, and with all security tags still attached.
How do I determine my size in self-portrait designs?
Our designs typically follow UK sizing. We recommend referring to the specific size guide on each product page, as some silhouettes are tailored for a more structured, close fit.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately for dispatch. Therefore, we are unable to make changes or cancellations. You may return the item once received according to our return policy.
Are duties and taxes included in the order total?
For most international destinations, duties and taxes are calculated and collected at checkout to ensure a seamless delivery process without additional fees upon arrival.
How should I care for my lace and embellished garments?
Due to the delicate nature of our signature lace and embellishments, we recommend professional dry cleaning only to maintain the integrity and longevity of your pieces.